Contact Us
Contact Us
Contact Us

The CCQ offices will be closed on October 3, 2022 at 4 p.m. due to the provincial elections.

Thank you for your understanding.

All regional offices are open according to the usual schedule. As of May 16, 2022, wearing a mask is no longer mandatory.

Do you have only documents to give us?
You can deposit them in the mailbox provided for the purpose on site. Your application will be processed within the usual timeframe.
No cash payments are allowed in the mailbox.
Make sure your application is filled out and signed.
Plan to use an envelope to deposit your documents securely.

In the current context, regardless of your regional office, we are asking that you use the following channels as much as possible:

  • The CCQ’s online services. Use the “Aide” option to send us your documents or ask questions about your file. Please register for the online services, if you haven’t already done so.
  • The “Contact us” form on the website for general questions. Important: no questions specific to your client file can be answered through this form.
  • Customer services by telephone: 1 888 842-8282 (during the normal hours: 8:30 a.m. to 4:30 p.m., Monday to Friday).
  • The Info-perfectionnement line at 1 888 902-2222.
  • MÉDIC en ligne to make your insurance claims, consult your file, manage your dependents, or find a service provider.
  • Mail (the CCQ’s address may vary and is indicated on the respective documents). 

Regional offices and telephone numbers 

Call centres

Main line: 1 888 842-8282
Dedicated line for employers: 1 877 973-5383 

Office hours
Monday to Friday: 
8:30 a.m. to 4:30 p.m.

Regional offices

  • Abitibi-Témiscamingue
  • Bas-Saint-Laurent—Gaspésie
  • Côte-Nord
  • Estrie
  • Mauricie-Bois-Francs
  • Montréal
  • Outaouais
  • Québec
  • Saguenay—Lac-Saint-Jean
  • SIÈGE SOCIAL

518, rue Giguère
Val-d’Or (Québec) J9P 6M4
Fax : 819 825-2192

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday Closed
13 h – 16 h 30
Wednesday Closed Closed
Thursday Closed 13 h – 16 h 30
Friday Closed
13 h – 16 h 30

188, rue des Gouverneurs
Rimouski (Québec)  G5L 8G1
Fax : 418 725-3182

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday Closed
13 h – 16 h 30
Wednesday Closed Closed
Thursday Closed 13 h – 16 h 30
Friday Closed
13 h – 16 h 30

598, boul. Laure, bureau 112
Sept-îles (Québec)  G4R 1X7
Fax : 418 962-7321

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday Closed
13 h – 16 h 30
Wednesday Closed Closed
Thursday Closed 13 h – 16 h 30
Friday Closed
13 h – 16 h 30

2700, rue Galt Ouest
Sherbrooke (Québec)  J1K 2V8
Fax : 819 565-5023

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

CLOSURE OF THE OFFICE ON JULY 14, 2022 – Due to water works, the Sherbrooke regional office of the Commission de la construction du Québec will be exceptionally closed to customers on July 14, 2022. The service will be available again on July 15, according to the usual schedule. For questions about your file, consult the online services at sel.ccq.org or contact customer service at 1 888 842-8282. We apologize for the inconvenience.

125, rue des Forges, 5e étage
Trois-Rivières (Québec)  G9A 2G7
Fax : 819 693-5625

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

Parking spaces reserved for CCQ clients are available free of charge at 1500, rue Badeaux, on the 2nd floor (parking lots : 222, 223 and 224).

They are only available on weekdays, between 8:15 am and 4:45 pm. They cannot be used for examination sessions or for employer information sessions in order to allow the greatest number of clients to benefit from them throughout the day.

To benefit from free admission, present your parking ticket at the CCQ's customer service counter so that an attendant can affix a sticker attesting to your visit to the regional office.

The CCQ does not guarantee the availability of spaces and is not responsible for the parking fees of its customers.

1201, boul. Crémazie Est
Montréal (Québec)  H2M 0A6
Fax :1 833 341-6931

See it on the map

Office hours
Monday 8 h 30 – 16 h 30
Tuesday 8 h 30 – 16 h 30
Wednesday 10 h – 16 h 30
Thursday 8 h 30 – 16 h 30
Friday 8 h 30 – 16 h 30

225, Montée Paiement 
Gatineau (Québec)  J8P 6M7 
Fax : 819 243-6018

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

700, boul. Lebourgneuf
Québec (Québec)  G2J 1E2 
Fax :1 833 341-6931

See it on the map

Office hours
Monday 8 h 30 – 16 h 30
Tuesday 8 h 30 – 16 h 30
Wednesday 10 h – 16 h 30
Thursday 8 h 30 – 16 h 30
Friday 8 h 30 – 16 h 30

1299, rue des Champs-Élysées 
Saguenay (Québec)  G7H 6P3 
Fax : 418 698-4715

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 10 h – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

8485, av. Christophe-Colomb
Montréal (Québec)  H2M 0A7

See it on the map

Office hours
Monday 8 h 30 – 12 h
13 h – 16 h 30 
Tuesday 8 h 30 – 12 h
13 h – 16 h 30
Wednesday 8 h 30 – 12 h 13 h – 16 h 30
Thursday 8 h 30 – 12 h 13 h – 16 h 30
Friday 8 h 30 – 12 h
13 h – 16 h 30

Ask your questions to Customer Services online

If you have a login and password (PIN) for the online services, identify yourself and click on “Contact us” in the upper right-hand corner. 

Report a situation or make a complaint

Confidentiality assured

Personal information sent to the CCQ is confidential, in compliance with the provisions of the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1). Only duly authorized individuals at the CCQ will have access to this information as part of their functions and solely for the purpose of processing your complaint or report. 

I want to: 

  • Report a non-compliant situation

    Do you wish to report a situation on a job site that appears to be non-compliant with the measures put in place to reduce the spread of COVID-19? Or a situation that appears to be non-compliant with the Act respecting occupational health and safety?

    • Report it by telephone directly to the CNESST at 1 844 838-0808 (option 1), or
    • Complete the online form 

    Learn more about the measures put in place by consulting the “COVID-19 GUIDE – Construction sites”, produced by the CNESST Tactical Committee – COVID-19 Construction Sites

    Any situation that does not comply with Act R-20 or the collective agreements can be reported to us by using a single electronic form that is simple and confidential. Here are some examples of situations that you may inform us about:

    • Under-the-table work
    • Harassment, intimidation, or threats
    • Irregular job placement or referral
    • Absence of RBQ licence for an employer or competency certificate for a worker
    • Solicitation or advertising related to the union vote done with the goal of getting a worker to join outside of the raiding period

     

    To make a report by phone: 514 593-3132 or, toll-free, 1-800-424-3512.

    Find out more about non-compliance reports and how they are processed

    Find out more about the new protection measures for people who report a situation of intimidation or violence on a construction site

    Fill out the electronic form

  • Make a salary complaint
    My employer owes me money or isn’t paying me according to the collective agreements in effect in the construction industry. My overtime hours are being banked or I am not being reimbursed for my travel expenses.

    Get the form
  • Make a service complaint

    Do you wish to report a situation on a job site that appears to be non-compliant with the measures put in place to reduce the spread of COVID-19? Or a situation that appears to be non-compliant with the Act respecting occupational health and safety?

    • Report it by telephone directly to the CNESST at 1 844 838-0808 (option 1), or
    • Complete the online form 

    Learn more about the measures put in place by consulting the “COVID-19 GUIDE – Construction sites”, produced by the CNESST Tactical Committee – COVID-19 Construction Sites

    If you are dissatisfied with our services or, in your view, your file has not been processed properly, you can send us a complaint: 

    • Online: complete our electronic form.
    • By telephone: leave a message on the answering machine at 1 866 736-6700.
    • By mail: use our paper form.

    To contact us by mail or send us supplementary documents, the address is:

    Bureau des plaintes
    Commission de la construction du Québec
    8485, avenue Christophe-Colomb
    Montréal (Québec) 
    H2M 0A7

  • Make a suggestion or comment about our services
  • Make a complaint to the Commission concerning a process of public call for tenders or notice of intention

    Process of public call for tenders

    The Commission offers a mechanism for processing complaints filed respecting a call for tenders, company status, or certification of goods underway. The Commission receives the complaints, analyzes them, follows up, and makes the recommendations required.

    A company may file a complaint respecting a public call for tenders if the documents in this call for tenders or if a modification made to these documents:

    • Set out conditions that do not ensure honest and fair treatment of tenderers
    • Do not allow tenderers to compete although they are qualified to meet the stated procurement requirements
    • Are otherwise not compliant with the statutes and regulations respecting public contracts

    Process of notice of intention

    A company may also file a complaint with the Autorité des marchés publics (AMP) respecting a contract entered into by mutual agreement if, after publication of a notice of intention in the electronic tendering system (ETS):

    • It disagrees with the decision
    • It wishes to report a noncompliant situation

    Before filing a complaint

    Before filing a complaint, consider contacting the person responsible named in the call for tenders documents or in the ETS in order to obtain further details respecting the call for tenders or notice of intention. This person may be able to answer your questions, comments, or requests for details so that you can obtain further information, make a request for change or deferment, or share your observations.

    Filing a complaint

    The purpose of filing a complaint is to report a noncompliant situation respecting a public call for tenders or notice of intention.

    A complaint process may be interrupted. The withdrawal of a complaint must be made before the deadline for receipt of complaints.

    Who may undertake a complaint process?

    Only legal persons interested in participating in the bidding or awarding process with the intention of executing the contract and with the capacity to do so may make a complaint.

    Legal persons must be:

    • An enterprise
    • A group of enterprises
    • Or their representative

    According to the Act Respecting Contracting by Public Bodies, an “enterprise” means a legal person established for a private interest, a general, limited, or undeclared partnership, or a natural person who operates a sole proprietorship.

    How to file a complaint

    To file a complaint concerning the public call for tenders process, you must:

    1. Fill out the Complaint Form Filed with a Public Body from the Autorité des marchés publics (AMP)
    2. When you have filled out, send the form by email to the following addresses:

    Your complaint must be filed during the period for filing complaints mentioned in the call for tenders document on the ETS.

    To file a complaint concerning the notice of intention process, you must refer to the Autorité des marchés publics.

    Deadlines with respect to processing complaints

    When you file a complaint, the Commission agrees to:

    • Respond to your complaint within three days before the deadline for receiving filings, to all complainants at the same time.
    • Make the corrective measures necessary by writing an addendum, if applicable.

    To find out more about processing deadlines for your complaint and your rights in this process, consult the procédure portant sur la réception et l’examen des plaintes prévue à l’article 21.0.3 de la Loi sur les contrats des organismes publics (LCOP) (available in French only).

    If you disagree with the decision made by the Commission, you have the right to file a complaint with the Autorité des marchés publics within three days following receipt of the decision.

  • Know your rights (harassement, discrimination, intimidation, and others issues)

    The law protects you

    You shouldn't feel harassed, isolated, humiliated, or threatened on the job. You have the right to a healthy workplace without violence, harassment, or discrimination.

    I am experiencing a difficult situation :

    Guidance service (discrimination, intimidation, and harassment) – People from diverse communities 

    To support the inclusion of people from underrepresented groups – women, people with handicaps, immigrants, visible minorities, First Nations people, and Inuit – the CCQ offers a dedicated and confidential guidance service towards resources for people who have witnessed or suffered discrimination, intimidation, and harassment against diversity, for the benefit of all, in accordance with the Charter of Human Rights and Freedoms. 

    Call 1 833 333-8003
    signalement.DIH@ccq.org

To learn more

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