COVID-19

COVID-19

All services of the Commission de la construction du Québec (CCQ) are available. 

Consult the tabs below for more information as of May 16, 2022.

  • Customer service counters at regional offices
  • Upgrading activities
  • Qualification examinations

All regional offices are open, according to the usual schedule. As of May 16, 2022, wearing a mask is no longer mandatory.

Do you have only documents to give us?
You can deposite them in the mailbox provided for the purpose on site. Your application will be processed within the usual timeframe.
No cash payments are allowed in the mailbox.
Make sure your application is filled out and signed.
Plan to use an envelope to deposit your documents securely.

In the current context, regardless of your regional office, we are asking that you use the following channels as much as possible:

  • The CCQ’s online services. Use the “Aide” option to send us your documents or ask questions about your file. Please register for the online services, if you haven’t already done so.
  • The “Contact us” form on the website for general questions. Important: no questions specific to your client file can be answered through this form.
  • Customer services by telephone: 1 888 842-8282 (during the normal hours: 8:30 a.m. to 4:30 p.m., Monday to Friday).
  • The Info-perfectionnement line at 1 888 902-2222.
  • MÉDIC en ligne to make your insurance claims, consult your file, manage your dependents, or find a service provider.
  • Mail (the CCQ’s address may vary and is indicated on the respective documents).

People registered for an upgrading activity can contact the vocational training center where the training will take place to find out if wearing a mask is required. Indeed, the need to wear the mask could vary depending on the nature of the training and if the distance of at least one meter between people can be respected during the course.

Until the governmental public health measures make it possible to offer all sessions in all the CCQ’s regional offices once again, some exam sessions will take place at alternative sites. Proof of vaccination is not required during qualifying examination sessions. The mask is no longer mandatory to access the exam room. It is still recommended and a procedure mask will be offered to you upon your arrival. Check the status of the situation often, including the temporary measures for safe access to an exam room, at www.ccq.org/examination.

Workers and employers have an important role to play in ensuring the health, safety, and wellbeing of everyone on construction sites. The directives and preventive measures prescribed by the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) must be applied and carefully followed.

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